Operations Indicators
Printable Version
93% of total assets are associated
with energy delivery and 99%
are regulated.
The sustainability indicators listed on this page are dated as of December 31, 2020 except as otherwise noted. Please use this document for comparative purposes as historical data has been updated in some instances.
2020 | 2019 | 2018 | 2017 | 2016¹ | |
---|---|---|---|---|---|
Financial Indicators | |||||
Assets | |||||
Total Value of Assets ($B) | 55.5 | 53.4 | 53.1 | 47.8 | 47.9 |
Percentage of Total Assets that are regulated utility assets | 99% | 99% | 97% | 97% | 97% |
Percentage of Total Assets associated with Energy Delivery | 93% | 93% | 93% | 92% | 91% |
Percentage of Total Assets associated with Electricity Generation | 7% | 7% | 7% | 8% | 9% |
- Percentage of fossil-fuel generation | 5% | 5% | 5% | * | * |
- Percentage of renewable generation | 2% | 2% | 2% | * | * |
Capital Expenditures ($B) | |||||
Resiliency, Hardening and Modernization Capital | 2.2 | 1.9 | * | * | * |
Cleaner Energy² Capital | 0.8 | 0.6 | * | * | * |
Customer Growth Capital | 0.6 | 0.6 | * | * | * |
IT & Cybersecurity Capital | 0.3 | 0.3 | * | * | * |
Other Capital | 0.3 | 0.4 | * | * | * |
Total Annual Capital Expenditures ($B) | 4.2 | 3.8 | 3.2 | 3.0 | 2.1 |
Percentage of Capital Expenditures Related to Coal-Fired Electricity Generation | 1.2% | 1.1% | * | * | * |
Percentage of Capital Expenditures Related to Natural Gas-Fired Electricity Generation (New) | 2.2% | * | * | * | * |
Percentage of Capital Expenditures Related to Renewable Generation (New) | 14.7% | * | * | * | * |
Percentage of Capital Expenditures Related to the Transmission, Storage and Distribution of Natural Gas | 12.5% | 11.8% | * | * | * |
Other Financial Indicators | |||||
Rate Base | |||||
Percentage of Rate Base Related to Coal-Fired Electricity Generation | 3.7% | 4.7% | * | * | * |
Percentage of Rate Base Related to Natural Gas-Fired Electricity Generation (New) | 3.0% | * | * | * | * |
Percentage of Rate Base Related to Renewable Generation (New) | 1.9% | * | * | * | * |
Percentage of Rate Base Related to the Transmission, Storage and Distribution of Natural Gas (New) | 18.9% | * | * | * | * |
Revenue | |||||
Percentage of Revenue Related to Coal-Fired Electricity Generation | 5.1% | 5.7% | * | * | * |
Percentage of Revenue Related to Natural Gas-Fired Electricity Generation (New) | 7.7% | * | * | * | * |
Percentage of Revenue Related to Renewable Generation (New) | 1.7% | * | * | * | * |
Percentage of Revenue Related to the Transmission, Storage and Distribution of Natural Gas (New) | 19.6% | * | * | * | * |
Percentage of Natural Gas Revenue protected by a Decoupled and/or a Lost Revenue Adjustment Mechanism (New) | 90% | * | * | * | * |
Percentage of Electricity Revenue protected by a Decoupled and/or a Lost Revenue Adjustment Mechanism3 (New) | 55% | * | * | * | * |
Customer Information | |||||
Number of electricity customers (in thousands) | 2,054 | 2,036 | 2,022 | 2,002 | 1,986 |
- Percentage of Residential Customers | 86.7% | 86.5% | * | * | * |
- Percentage of Commercial Customers | 11.5% | 12.4% | * | * | * |
- Percentage of Industrial Customers | 1% | 1.1% | * | * | * |
- Percentage of Other Customers4 (New) | 0.8% | * | * | * | * |
Electric Customer Satisfaction Score Range5 (New) | 77% - 98% | 74% - 98% | * | * | * |
Number of natural gas customers (in thousands) | 1,291 | 1,281 | 1,268 | 1,244 | 1,227 |
- Percentage of Residential Customers | 90.5% | 90.4% | * | * | * |
- Percentage of Commercial Customers | 9.3% | 9.4% | * | * | * |
- Percentage of Industrial Customers | 0.1% | 0.2% | * | * | * |
- Percentage of Other Customers4 (New) | 0.1% | * | * | * | * |
Natural Gas Customer Satisfaction Score Range6 (New) | 87% - 93% | 87% - 93% | * | * | * |
Total Customers (in thousands) | 3,345 | 3,317 | 3,290 | 3,246 | 3,213 |
Electricity Transmission and Distribution ("T&D") | |||||
Total Kilometres of Electricity T&D Lines | 185,700 | 184,850 | 182,700 | * | * |
- Percentage of Distribution Lines | 81% | 81% | 81% | * | * |
- Percentage of Transmission Lines | 19% | 19% | 19% | * | * |
Natural Gas T&D | |||||
Total Kilometres of Natural Gas T&D lines | 57,000 | 56,850 | 56,850 | * | * |
- Percentage of Distribution Lines | 94% | 94% | 94% | * | * |
- Percentage of Transmission Lines | 6% | 6% | 6% | * | * |
Electricity Generation | |||||
Electricity Generation Capacity (in MW) | |||||
Coal | 1,073 | 1,242 | 1,242 | 1,412 | 1,412 |
Oil | 61 | 71 | 76 | 76 | 81 |
Diesel | 380 | 375 | 374 | 375 | 375 |
Natural Gas | 2,135 | 2,201 | 2,107 | 1,555 | 1,555 |
Hydropower | 395 | 566 | 566 | 563 | 563 |
Solar | 57 | 57 | 55 | 55 | 45 |
Total Electricity Generation Capacity (in MW) | 4,101 | 4,512 | 4,420 | 4,036 | 4,031 |
Net Electricity Generated (in gigawatt hours ("GWh")) | |||||
Coal | 5,820 | 7,070 | 7,241 | 7,565 | 8,268 |
Oil | <1 | <1 | <1 | 2 | 2 |
Diesel | 884 | 946 | 900 | 890 | 902 |
Natural Gas | 8,590 | 8,660 | 7,572 | 3,897 | 3,919 |
Biofuel7 | 0 | 12 | 25 | 24 | 28 |
Hydropower | 2,288 | 2,186 | 2,930 | 2,882 | 2,617 |
Solar | 112 | 102 | 108 | 109 | 82 |
Total (in GWh) | 17,694 | 18,976 | 18,776 | 15,369 | 15,818 |
Electricity Purchased by Fortis and Resold for Customer Use8 (in GWh) | |||||
Solar | 951 | 921 | 845 | 781 | 722 |
Wind | 1,163 | 1,180 | 1,201 | 1,214 | 1,136 |
Hydropower | 9,166 | 9,640 | 9,578 | 9,451 | 8,804 |
Other renewables | 232 | 258 | 247 | 251 | 166 |
Total renewables | 11,512 | 11,999 | 11,871 | 11,697 | 10,828 |
Nuclear (New) | 2,685 | 2,740 | 2,819 | 2,759 | 2,625 |
Other sources from the grid (New) | 4,058 | 4,505 | 4,475 | 5,329 | 5,028 |
Total (in GWh) | 18,255 | 19,244 | 19,165 | 19,785 | 18,481 |
Percentage of renewable electricity sold to customers | 38.7% | 37.4% | 39.4% | 41.9% | 39.5% |
Percentage of clean electricity sold to customers9 | 46.2% | 44.6% | 46.8% | 49.7% | 47.2% |
Energy Deliveries | |||||
Total electricity delivered (in GWh) | 218,517 | 226,062 | 224,902 | 216,746 | 90,868 |
Total electricity delivered (in petajoules ("PJ")) | 787 | 814 | 810 | 780 | 327 |
Total natural gas delivered (in PJ) | 302 | 315 | 287 | 290 | 263 |
Total energy delivered (in PJ) | 1,089 | 1,129 | 1,097 | 1,070 | 590 |
Customer Energy Savings from Fortis Efficiency and Demand Reduction Programs | |||||
Electricity savings in the year (in GWh) | 388 | 380 | 359 | 329 | 344 |
Natural gas savings in the year (in terajoules) | 1,165 | 951 | 697 | 630 | 541 |
Energy Reliability | |||||
Electricity Reliability Performance | |||||
Electricity System Average Interruption Duration Index ("SAIDI") under normal operations (customer hours of interruption per customer served) | 1.90 | 1.84 | 2.07 | 2.15 | 2.07 |
SAIDI during major events (customer hours of interruption per customer served) | 2.82 | 2.30 | 2.03 | 1.73 | 0.61 |
Electricity System Average Interruption Frequency Index ("SAIFI") under normal operations (number of times that a customer experiences an outage) (New) | 1.39 | 1.35 | 1.47 | 1.49 | 1.35 |
SAIFI during major events (number of times that a customer experiences an outage) (New) | 0.38 | 0.20 | 0.54 | 0.42 | 0.29 |
Electricity Customer Average Interruption Duration Index ("CAIDI") under normal operations (amount of time in hours, required to restore service once an outage has occurred) (New) | 1.37 | 1.36 | 1.41 | 1.44 | 1.53 |
CAIDI during major events (amount of time required in hours, to restore service once an outage has occurred) (New) | 7.42 | 11.50 | 3.76 | 4.12 | 2.10 |
Transmission Service Reliability (number of forced outages per 100 miles of transmission lines) | 0.68 | 0.52 | 0.55 | 0.55 | 0.54 |
Combined T&D electricity losses | 4.4% | 4.2% | 4.2% | 4.3% | 4.1% |
Natural Gas Reliability Performance | |||||
Reportable Pipeline Incidents10 (New) | 20 | * | * | * | * |
Corrective Action Orders (New) | 0 | * | * | * | * |
Notice of Probable Violation11 (New) | 5 | * | * | * | * |
Gas Leaks per 1,000 customers (number of gas leaks for every 1,000 customers) | 1.75 | 1.94 | 2.39 | 2.66 | 2.13 |
Combined T&D natural gas losses | 0.65% | 0.53% | 0.95% | 0.81% | 0.73% |
Percentage of Cast/Wrought Iron Pipeline in Service12 (New) | 0.5% | * | * | * | * |
Percentage of Unprotected Steel Pipeline in Service13 (New) | 0.7% | * | * | * | * |
Percentage of Transmission Pipelines Inspected (New) | 100% | * | * | * | * |
Percentage of Distribution Pipelines Inspected (New) | 100% | * | * | * | * |
Employee Safety | |||||
All Injury Frequency Rate (number of injuries for every 200,000 hours worked) | 1.09 | 1.45 | 1.45 | 1.38 | 1.67 |
Lost Work Day Case Rate (number of lost time injuries for every 200,000 hours worked) | 0.42 | 0.66 | 0.48 | 0.53 | 0.64 |
Days Away, Restricted and Transfer Rate (number of lost time injuries including restricted work duties for every 200,000 hours worked) | 0.65 | 0.85 | 0.68 | 0.78 | 0.72 |
Total Recordable Incident Rate (number of injuries including job transfers not requiring medical treatment for every 200,000 hours worked) | 1.31 | 1.56 | 1.58 | 1.53 | 1.76 |
Work-related employee fatalities (New) | 0 | 0 | 1 | 0 | 0 |
Percentage of Fortis utilities with extensive occupational health and safety management programs aligned with ISO 45001, OHSAS 18001 or equivalent | 100% | 100% | 100% | 100% | 100% |
Cybersecurity | |||||
Number of reportable security breaches | 0 | 0 | 0 | * | * |
Number of reportable information security breaches involving customers’ personally identifiable information | 0 | 0 | 0 | * | * |
Number of customers affected by company’s data breaches | 0 | 0 | 0 | * | * |
Total amount of fines/penalties paid in relation to information security breaches | 0 | 0 | 0 | * | * |
Notes:
(New) in the table above identifies new key performance indicators added this year.
The asterisks (“*“) in the table above indicate metrics added in recent years and historical data is not available.
The asterisks (“*“) in the table above indicate metrics added in recent years and historical data is not available.
(1)
Data is provided from the date of acquisition of the following: Aitken Creek Gas Storage Facility (April 2016) and ITC (October 2016).
(2)
Cleaner energy capital is defined as investments that reduce air emissions, water usage and/or increase customer energy efficiency.
(3)
Includes revenue from short-term wholesale revenue at UNS Energy, which is protected by regulatory deferral mechanisms and therefore does not impact earnings.
(4)
Includes wholesale customers.
(5)
Excludes TEP’s J.D. Power customer satisfaction score of 751 in 2020 and 731 in 2019.
(6)
Excludes UNS Gas’ J.D. Power customer satisfaction score of 729 in 2020 and 740 in 2019.
(7)
UNS Energy had a landfill gas contract that expired in 2019.
(8)
Mixed source purchases from the grid allocated based on estimated supplier energy mix and/or regional energy supply.
(9)
Clean energy includes nuclear and renewable energy sources.
(10)
An incident is deemed reportable if it meets the reporting requirements specified by a regulator.
(11)
Notification, from a regulator, that a pipeline operator is in probable violation of pipeline safety statutes or regulations.
(12)
Includes bare and/or uncoated iron.
(13)
Pipeline in service that is bare/uncoated steel.